Shipping policy

Tuff Market products may be made to order. Production time is separate from shipping time. The delivery estimate shown at checkout or in your order confirmation includes the available information for your order.

Shipping options, costs, and destinations are shown at checkout before you pay. These may vary by product and delivery address. Items in the same order may ship separately and arrive on different days.

When your order ships, we’ll send tracking information if it’s available. Carrier delays can sometimes change the estimated delivery date.

Please check your shipping address before placing an order. If you notice a mistake, email tuffera@zohomail.com with your order number as soon as possible. We’ll try to update it before fulfillment, but changes may not be possible once the order is being processed.

If your package is missing or arrives damaged, email tuffera@zohomail.com with your order number so we can investigate.